Quality and Compliance Manager

Job Introduction

Gleeson Homes is looking for an experienced Quality & Compliance Manager to lead the development, implementation and continuous improvement of our quality and compliance framework across the business.

This is an exciting opportunity to establish and lead quality and compliance across Gleeson Homes. You will be instrumental in developing and embedding a robust Quality Management System (QMS), ensuring our processes, controls and governance arrangements are effective, compliant and aligned with business objectives. Working closely with senior leaders and regional teams, you will drive a culture of quality, continuous improvement and accountability across the organisation.

About the Role

Reporting across the business and working closely with operational and functional teams, you will be responsible for developing and maintaining Gleeson Homes' Quality Management System, ensuring standards are consistently applied and continuously improved.

You will lead quality and compliance audits, provide independent assurance to senior stakeholders, identify areas of risk and oversee improvement plans that support operational excellence and customer satisfaction.

Key responsibilities:

• Leading the launch, management and continuous improvement of the Gleeson Homes Quality Management System (QMS).
• Managing document control processes, ensuring policies, procedures and standards remain current and effective.
• Embedding quality standards and controls across Construction, Technical, Commercial, Health & Safety, Land, Planning, Sales & Marketing and Customer Care functions.
• Developing and delivering an annual Quality & Compliance Assurance Programme.
• Conducting audits, investigations and compliance reviews across regional and central functions.
• Providing assurance and reporting to senior leadership on compliance performance, governance and risk.
• Analysing audit outcomes, customer feedback, complaints, defects and compliance trends to identify opportunities for improvement.
• Driving business-wide continuous improvement initiatives that enhance efficiency, reduce risk and improve customer outcomes.
• Acting as the subject matter expert for quality, compliance and governance matters.
• Supporting the design and delivery of quality and compliance training programmes.
• Producing management information, governance reporting and performance analysis for leadership teams and relevant committees.
• Managing supplier and subcontractor quality assessments and supporting supply chain improvement activities.
• Supporting the integration of Quality, Environmental, Health & Safety management systems across the business.

About You

To be successful in this role, you will bring significant quality, compliance or assurance experience within construction, housebuilding or a related industry, together with the ability to influence and engage stakeholders at all levels.

You will have:

• Experience designing, implementing and managing Quality Management Systems.
• Strong knowledge of quality assurance, compliance, governance and risk management.
• Experience leading audits, investigations and compliance reviews.
• A proven track record of driving improvement programmes and organisational change.
• Sound knowledge of ISO 9001 and quality management principles.
• Lead Auditor qualification or equivalent auditing experience.
• Excellent analytical, problem-solving and reporting skills.
• Strong stakeholder management and communication abilities.
• Proficiency in Microsoft Office and process mapping tools.
• The ability to work effectively across multiple functions and regions.

Desirable Experience

• CQI membership or equivalent quality qualification.
• Knowledge of construction legislation and regulatory requirements.
• Experience working with Integrated Management Systems (IMS).
• Understanding of ISO 14001 and ISO 45001.
• Knowledge of Lean process improvement methodologies.
• Previous experience within a volume housebuilding environment.

Benefits

• Generous holiday entitlement of 26 days per annum + bank holidays
• Choice of company car/ car allowance
• Discretionary Bonus Scheme
• Holiday Buy and Carry Over Scheme
• Company Pension Scheme
• Private Medical Insurance Scheme
• Healthshield membership
• Life Assurance Scheme
• Share Purchase Plan
• Highstreet/ Store Discounts
• Development Opportunities